Privacy Policy

What is Personal Information?

"Personal information" means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. This includes information that identifies you directly (e.g. your name) or indirectly.

What Personal Information Do We Collect?

The personal information we collect depends on the nature of your dealings with us. We collect three categories of information:

Personal Information

• Full name
• Email address
• Phone number

Business Information

• Business name
• Trade type or industry (e.g. plumber, electrician, carpenter)
• Number of employees or business size
• Postcode or general location within Western Australia
• Service requirements and job enquiry details provided during consultations or onboarding

Communication Data

When ZeroAdmin's AI voice assistant service is active on behalf of a client, we may process communication data including:

• Records of calls handled by the ZeroAdmin AI assistant on behalf of our tradie clients
• Call transcripts, summaries, and job enquiry details captured during AI-handled calls
• Messages and enquiries submitted by end customers of our tradie clients through ZeroAdmin's service

This communication data is processed on behalf of our tradie clients and is used solely to deliver the ZeroAdmin service. End customers whose calls are handled by ZeroAdmin will be notified at the start of each call that the call is being managed by an automated system.

Usage Data

We also collect Usage Data automatically when you visit our website, including your IP address, browser type and version, pages visited, time and date of visit, and time spent on pages.

You do not have to provide us with your personal information. However, if you choose not to, we may not be able to provide you with our services or keep you informed about ZeroAdmin's early access program.

How Do We Collect Your Personal Information?

We collect your personal information directly from you when you:

• Submit our waitlist or early access sign-up form on zeroadmin.au
• Book a call with our team through our website booking form
• Interact with us by email or other electronic communications
• Participate in surveys or customer research interviews

We may also collect information automatically through cookies and analytics tools when you visit our website. See Section 8 (Cookies and Website Analytics) for more detail.

How Do We Use Your Personal Information?

We use personal information for purposes connected with our functions and activities, including:

• To contact you about your interest in ZeroAdmin and our early access program
• To provide you with updates about ZeroAdmin's development and launch
• To conduct customer research and validate our product with Western Australian tradespeople
• To improve the quality of the services we offer
• For internal administrative and operational purposes
• To comply with our legal obligations

Direct Marketing and Email Communications

ZeroAdmin may send you direct marketing communications and information about our services, updates, and early access opportunities if you have requested or consented to receive such communications by submitting your details through our website forms.

These communications will be sent by email in accordance with the Spam Act 2003 (Cth). By submitting your email address and ticking the consent checkbox on our sign-up form, you consent to us sending you electronic marketing communications.

You may opt out of receiving marketing communications from us at any time by:

• Replying to any marketing email with 'Unsubscribe' in the subject line; or
• Sending an email to hello@zeroadmin.au with 'Unsubscribe' in the subject line

We will process your unsubscribe request within 5 business days in accordance with the Spam Act 2003 (Cth). After this time, you will no longer receive marketing communications from us, although we may still contact you for administrative or legal purposes where necessary.

Disclosure of Personal Information to Third Parties

We may disclose your personal information to third parties in circumstances where you would reasonably expect us to do so, including:

• Google LLC — we use Google Workspace for email communications and Google Analytics (GA4) for website analytics. Google may process your data on servers located in the United States.
• Vercel Inc. — our website is hosted on Vercel's infrastructure, which may be located outside of Australia.
• Formsubmit.co — used to process and deliver website form submissions to our team. Formsubmit may process data on servers located outside Australia.
• Professional services advisors — legal and accounting advisors where necessary.
• Law enforcement or government agencies — where required or authorised by law.

We do not sell, rent, or trade your personal information to third parties.

Transfer of Personal Information Overseas

Some of the third-party service providers we use — including Google and Vercel — are based in or have servers located outside of Australia, primarily in the United States.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure appropriate data security and privacy practices are maintained. We will only disclose to overseas third parties where:

• You have given us your consent; or
• We reasonably believe the overseas recipient is subject to laws or binding schemes substantially similar to the Australian Privacy Principles; or
• The disclosure is required or authorised by an Australian law or court order.

Cookies and Website Analytics

Our website (zeroadmin.au) uses cookies and similar tracking technologies to track activity on our website and improve your experience. Cookies are small files placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies — necessary for the website to function correctly, including session management.
• Google Analytics cookies (_ga, _gid) — used to distinguish unique visitors and track page views. These cookies collect anonymous, aggregated data to help us understand visitor traffic and improve our service.

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on, or by adjusting your browser's cookie settings. If you do not accept cookies, some parts of our website may not function correctly.

For more information on how Google uses data collected through our website, please visit google.com/policies/privacy/partners.

How Do We Protect Your Personal Information?

ZeroAdmin takes reasonable steps to ensure that the personal information we hold is kept confidential and secure, including by:

• Encryption of data in transit using TLS/SSL on our website and email communications
• Restricting access to personal information to authorised founding team members only
• Using Google Workspace for email, which provides enterprise-grade security and encryption at rest
• Hosting our website on Vercel infrastructure, which maintains SOC 2 compliance
• Regular review of our systems and third-party service providers
• Access controls limiting data access to personnel who require it to deliver our services

Call data and transcripts processed through ZeroAdmin's AI voice assistant are stored securely and accessible only to the tradie client on whose behalf the call was handled. This data is not used for any purpose other than delivering the agreed service.

Please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information, we cannot guarantee its absolute security.

Retention of Personal Information

We will not keep your personal information for longer than we need to. In most cases, this means we will retain your personal information for the duration of your relationship with us and for a reasonable period afterwards to handle any follow-up matters or comply with legal obligations.

When your personal information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to securely delete or permanently de-identify it.

If you request deletion of your personal information, we will action this within 30 days unless we are required by law to retain it.

How to Access and Correct Your Personal Information

ZeroAdmin will endeavour to keep your personal information accurate, complete and up to date.

If you wish to access or correct the personal information we hold about you, please contact us at hello@zeroadmin.au. We will respond to your request within 30 days. We may require proof of your identity before releasing or correcting personal information.

We will not charge a fee for access requests, although we may charge a reasonable administrative fee for providing copies of information in certain circumstances.

Complaints and Enquiries

If you have any queries or complaints about how ZeroAdmin handles your personal information, please contact us in the first instance at hello@zeroadmin.au with the subject line 'Privacy Complaint'. Please allow up to 30 days for us to respond.

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992

Policy Updates

This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable laws. When we update this Policy, we will revise the 'Last updated' date at the top of this page.

We encourage you to review this Privacy Policy periodically. Where changes are material, we will notify subscribers by email prior to the change becoming effective.

How to Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your personal information, please contact us: